Take five items that have been open longest. For each one, write the next action in plain language: request approval, confirm stock, call the customer or inspect the returned item. Assign one person and a follow-up time. If nobody can name the next action, the task needs clarification before it needs another status.
Use the same discipline for customer orders, maintenance and administrative work. Keep blocked items visible, with the reason recorded. Do not measure progress simply by how often a card moves between columns. Ask whether the promised outcome happened. At the weekly review, remove steps that create no useful decision and address the recurring blockers. A straightforward board with clear ownership can outperform a sophisticated workflow that leaves the hardest items indefinitely waiting.
