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Steven Patel

Independent business coverage for SMBs and SMEs, with practical reporting on payments, finance, AI, operations, legal risk, retail and local business trends.

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Published articles

Operations / 1 min read

Measure the Delay Between Quote and Decision

An owner may focus on the number of quotes sent while overlooking how long each one waits for a decision. That delay affects scheduling, purchasing and the accuracy of the workload forecast.

Operations / 1 min read

Check the Workload Before Extending Opening Hours

Longer hours can appear to offer an easy route to more sales. The harder question is whether those additional hours attract useful demand or spread the same customers across a more expensive day.

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