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Robert Hayes

All State Merchants contributing writer covering practical, source-aware business guidance for SMBs, SMEs and single-location operators.

High-Risk ProcessingChargebacksCannabis PaymentsRisk Controls

Published articles

Operations / 1 min read

Label the Cable Before the Equipment Moves

A checkout or office move can become unnecessarily disruptive when cables, power supplies and network connections look interchangeable. The equipment may be ready, but the person reconnecting it has no reliable record of how...

How Visa/Mastercard Settlement Awards Are Calculated
Payments / 1 min read

How Visa/Mastercard Settlement Awards Are Calculated

Why awards are tied to actual or estimated interchange fees, why payments are pro rata, and why total interchange paid is not the same as the settlement award.

Operations / 1 min read

Do Not Let Shared Equipment Become Nobody’s Responsibility

A tablet, scanner or mobile printer may move between shifts without anyone checking whether it is ready for the next person. Small faults then accumulate until the equipment fails during a customer interaction.

Visa Launches U.S. Stablecoin Settlement With USDC
Payment Industry News / 1 min read

Visa Launches U.S. Stablecoin Settlement With USDC

Visa's U.S. USDC settlement launch gave issuers and acquirers a live example of blockchain settlement entering regulated card-network operations.

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