Ask that group to demonstrate an ordinary example and a difficult one. Document the information employees may use, the actions requiring review and the person responsible for support. Include the time spent correcting output when explaining the benefit.
My positive view of AI does not require treating every tool as ready for every job. A measured rollout lets a small business gain capability while learning from its own operations. Expand when the team can repeat the result and handle exceptions. That makes adoption easier to support than a broad launch followed by inconsistent instructions about what staff should have done differently.
Eric Kuvykin
Publisher and editorial director covering payments, fintech, merchant services, banking, AI, technology and operating strategy for small and medium-sized businesses.