Remove items that staff do not need during the transaction. Keep pricing questions, collection instructions and the route to assistance easy to explain. Make room for the customer to place a purchase without competing with internal paperwork or abandoned orders.
Observe the counter during a busy period. Identify where employees turn away, search for supplies or ask another person to move something. Those small interruptions point to practical layout changes. The objective is not an empty counter for a photograph. It is a neat working area that supports the transaction, preserves clear movement and lets the employee give the customer attention at the end of the visit.
Related Coverage
