The old trust signals are weakening
Recognizing a voice, face or writing style is no longer sufficient authentication for a wire, ACH or password reset.
Use independent verification
High-risk instructions should be verified through a second known channel and a preexisting contact method.
Train for urgency attacks
Fraud succeeds when employees believe speed is more important than procedure.
Control
Create transaction thresholds, dual approval and call-back requirements before the next attack arrives.
Sources and further reading
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