AI can expose process gaps
Automation forces a business to define what happens, who approves it and what data is required.
Systemization can reduce key-person risk
A repeatable sales and service process is easier to diligence and transfer.
Do not automate chaos
Bad process becomes faster bad process when technology is added without design.
My view
AI can increase enterprise value when it creates durable systems rather than dependence on a particular tool.
Sources and further reading
About the author
Eric Kuvykin
Publisher and editorial director covering payments, fintech, merchant services, banking, AI, technology and operating strategy for small and medium-sized businesses.
PaymentsFintechMerchant ServicesAIBankingSMBs
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